DoubleTick

An AI Copilot that helps your agents become superagents

Drive higher efficiency with AI features that help your agents drive better outcomes faster.

Powering teams at

Reminders

AI Reminders

Set a follow-up the way you would say it out loud. The copilot reads the intent and books the reminder against the right conversation.

  • Natural language reminders

    Automatically create reminders in natural language, right from the chat menu.

  • Tag your team

    Tag people to add them to the reminder, so the follow-up never sits with one person.

Magic Replies

AI Magic Replies

One click hands the reply to an AI Agent. The customer gets an answer in seconds, and the agent never opens a blank compose box.

  • A response in one click

    Click a button and get a response from an AI Agent in seconds.

  • No manual typing

    Agents stop composing routine answers by hand and keep their attention on the conversations that need it.

Assisted Writing

AI Assisted Writing

Every reply gets a second pair of eyes before it reaches the customer — without the agent asking for one.

  • Grammar correction

    AI grammar correction is built in to every reply, so slips never reach the customer.

  • Language correction

    Wording is tightened and corrected as the agent writes, on every reply that goes out.

Awaiting Reply

AI Awaiting Reply

An unanswered thread is not the same as a thread that needs you. AI reads every conversation and surfaces only the ones genuinely waiting on a response.

  • Scans every chat

    AI scans and analyses every conversation across the inbox, continuously.

  • Finds what is truly waiting

    Only the chats that are genuinely awaiting a response are returned.

  • Nothing important slips

    Your agents never miss an important customer chat.

Start today

Turn conversations
into conversions

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