DoubleTick

One Inbox for AI Agents and Humans

No more fragmented communication channels. One single context and workspace for both AI Agents and humans to coexist and work together.

Powering teams at

Team Inbox

Multi-Channel Team Inbox

Every way a customer reaches Meridian Bank — chat, voice, email, social — lands in the same inbox, against the same customer.

Centralise all communication channels

  • WhatsApp Chat, Calls, Groups
  • Email
  • Phone Calls
  • SMS / RCS
  • Instagram

Team Productivity

  • Assign chats to humans or AIRoute each conversation to the right agent or bot
  • NotesLeave internal context on a chat without messaging the customer
  • TagsLabel conversations for triage, routing and reporting
  • FiltersSlice the inbox by channel, status, owner or SLA breach
  • Customer attributesAccount, KYC status and product holdings beside the chat
  • AI RemindersGet nudged when a promised follow-up falls due
  • AI AssistDraft grounded replies from past chats and policy docs
  • AI Grammar correctionPolish tone and spelling before the reply goes out
  • Call Logs and RecordingsEvery call, transcript and recording on one timeline

Shared Context

Unified Context

One customer, one thread, one history — whether the last touch was a bot, an AI Agent or a person on your team.

Single threaded chat and call view

Messages and calls sit on one timeline — no switching tools to reconstruct what happened.

AI, Bots and Humans working together

One single log of all customer interactions, whether by bots, AI Agents, or human agents.

Collaborators

Add specialist human agents to collaborate on a chat to get work done faster in-thread.

CRM SDK

Embed DoubleTick SDK into your CRM

Reps never switch tabs. The whole multi-channel inbox — chat and voice alike — drops straight into the CRM your team already lives in.

DoubleTick SDK
Start today

Turn conversations
into conversions

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